Resume of Emily Meyerding, MEd CPTD

Fifteen + years instructional design/curriculum development experience, including:

• Curriculum Planning and Development.
• Design and develop courses for instructor-led, web-based, and SME-facilitated learning events.
• Task and Competency Analysis.
• Conduct and participate in stakeholder, and cross-functional team meetings, to gather information, test assumptions, and gain understanding of products, processes, systems, and practices.
• Certification Tests and Course Evaluation Materials.
• Develop online Asynchronous and Synchronous learning objects.
• Training instructors for domestic and International audiences.
• Technical training, sales training, and customer training.
• Web site and CD/DVD delivery.
• Software simulation development.
• Develop presentations, leaders' guides, participant workbooks, product briefs, and job aids.
• Program web-based learning modules.
• Conduct needs analysis, and other research, to identify and validate training needs, and develop evaluation plans.
• Identify target audiences, and research learner competencies.
• Develop course objectives, outlines, story boards, hypermaps, and course tracks.
• Research and select appropriate technology for modules and courses.
• Develop interactive learning solutions, including simulations, job aids, electronic performance support systems, role plays, games, assessments, and evaluation instruments.
• Conduct train-the-trainer sessions.
• Coordinate with other teams, to harmonize training deliverables, and meet organizational goals for content reuse and localization.
• FrameMaker + SGML / HTML / Dreamweaver / XMetal / Camtasia

Twelve years of technical writing / editing experience, involving both staff and contract assignments as a senior technical writer, editor, and desktop publications specialist, including:

• Internet Publishing
• Hardware / Software Manuals
• Web Development - Information Solutions
• Reference Guides and Training Materials
• Online Help Systems
• Style Guides
• Business Plans and Marketing Materials
• Procedures, Specifications, and White Papers
• Word / FrameMaker + SGML / HTML / SGML / XML / PDF / HTML-Help

Six years of online documentation systems design and production for UNIX, Linux, and Windows operating systems, at all user audience skill levels, including:

• Software Product Documentation
• System Administration References
• Process Documentation
• Quick Start Documentation
• SDK Kits
• Man Pages, and Command Line Help
• UML2 and Rational Unified Process

Six years of systems administration experience, including UNIX, Linux, and Windows. Major projects involving office automation, networking solutions, manufacturing, database and integrated accounting systems, including:

• Desktop and Server operations
• Hardware / Network Upgrade Management
• Enterprise Software Management
• Network Security and Policy Management
• Software Evaluation and Testing

Four years of accounting and financial system design, cash flow management, troubleshooting, financial analysis, vendor/creditor negotiations, policy and procedural development, A/R, A/P, G/L, I/N, F/A, interstate P/R, tax reporting, and training accounting and bookkeeping staff.

Philips Healthcare; Bothell, Washington

TECHNICAL CURRICULUM DESIGNER / LEARNING LEAD

Responsibilities: design new technical course methodology; task analysis; competency definition; curriculum planning; instructional design; video production; remote virtual classroom design; collection of course content materials; implement Simplified Technical English standard; develop eLearning, and blended learning instructional materials; Totara administration; train trainers; related functions.

S&T Onsite; Seattle, Washington

INSTRUCTIONAL DESIGNER

Responsibilities: collect, organize, and develop course content materials; develop story boards; participate in curriculum planning sessions with design team; develop course presentations, and instructor and student training materials. Work with subject matter experts to analyze instructional objectives and vocational competencies.

COMSYS/Venturi Partners; Bellevue, Washington

INSTRUCTIONAL DESIGNER

Responsibilities: collect, organize, and develop course content materials; develop story boards; create instructional graphics; develop course presentations, develop and create instructor and student training materials.

TEKSystems, Inc.; Bellevue, Washington

SENIOR TECHNICAL WRITER

Responsibilities: create Sarbanes-Oxley compliance documentation; test plans; gap remediations; interviewing subject matter experts; analysis of business and technical procedures; related functions.

AT&T Wireless; Redmond, Washington

INSTRUCTIONAL DESIGNER

Responsibilities: design, develop, and evaluate new product courses and learning solutions targeted primarily to sales and customer care audiences in support of national product roll-outs, on a quick turn-around basis. This individual may.

Avaya Inc. / Accenture; Redmond, Washington (formerly Lucent Technologies)

INSTRUCTIONAL DESIGNER

Responsible for: curriculum plans, working with subject matter experts, instructors, and stake-holders to assemble course materials; preparation of instructor lead training materials, self-paced learning materials, and eLearning; department FrameMaker templates; research in document conversions; document server, web server, ftp server management and administration; preparation of procedural documents; coordination with other departments.

Inteliant Corp.;Bellevue, Washington

TECHNICAL WRITER

Responsible for: supporting multiple documentation projects; devising enterprise style guides and templates; research and recommendations for documentation systems - XML and UML compliant systems; preparation of planning and budgetary materials; organization of enterprise documentation archives; related functions.

Hall Kinion;Bellevue, Washington

INSTRUCTIONAL DESIGNER

Responsible for: revision of course materials to include new material; review videotapes of new classes and produce instructor guides and companion materials; revise existing materials to conform to style guide, update course presentations; related functions.

Superior Group, Inc.; Kirkland, Washington

TECHNICAL WRITER 3

Responsible for: support of software development by writing process documents and end user documentation; assisting architects to describe and document enterprise architecture development and deployment strategies; writing and managing interactive intranet web sites; web standards development; assist in preparing usability assessments; prepare and revise specifications; configuration management; create HTML based online help systems; consult with project staff to develop schedules and requiements; editing; create management presentations; organize documentation plans; assist with other activities and writing needs as required.

1997- 1998

Wasser, Incorporated;Seattle, Washington

LEAD WRITER / TECHNICAL WRITER

Responsibilities: directing a team of writers to develop and maintain product documentation for leading edge software product; interview developers and coordinate documentation technical review process; manage localization hand-offs; scheduling; supervision of documentation build; documentation testing; supply HTML-Help documentation; liaison with other product teams.

Wall Data, Incorporated; Redmond, Washington

SENIOR TECHNICAL WRITER

Responsibilities: work with development teams to document new software, extend and update existing online help documentation, analyze requirements and resources to develop documentation plans.

Independent / Contract Work; Washington State

CONTRACT TECHNICAL WRITER

Responsibilities: organize and manage technical writing projects; web site development and training; maintenance of existing web materials; devise style guides; coordination of editing and proofreading to production; layout and organization analysis; creation of manuals, technical guides and practical, task oriented tool kits for distributed networks and the Internet; develop online help; single source documentation.

Vectra Fitness, Inc.; Redmond, Washington

MIS DIRECTOR

Responsibilities: system administration, payroll supervision, operator training, research, system design, software selection and implementation.

Easmar Associates, Inc.

ASSOCIATE CONSULTANT / BUSINESS PLAN WRITER

Responsibilities: interview business clients to obtain financial information; organize information from consultants into a variety of formats for financial reports and business plans; devise and maintain client database records; create customized cash flow templates.

ETC Communications; Seattle, Washington

TECHNICAL WRITER / CONSULTANT

Responsibilities: write marketing, internal training, and white paper materials for clients; organize client documentation departments-obtain and implement networked hardware solutions in PC/Mac operating environments; train client personnel; create individualized training materials and general curricula for client's personnel; recommend policies, style guidelines, and personnel development strategies.

Certified Professional in Learning and Performance

The ATD Certification Institute; Alexandrtia, Virginia

M.A. Adult Education

Pennsylvania State University

Certified Professional in Learning and Performance

ATD

Certified Technical Trainer

CompTIA

B.A. Liberal Arts

Antioch Universty; Seattle, Washington

XML Content Reuse Systems for Instructional Design
eLearning Guild Journal
Jan-March 2004 (3 articles)

Presenter, Pan-Pacific Conference
Documentation Tools for Linux
Society for Technical Communication, Region 10
2001

Digest, Submissions of Technical Topics
Frame Users’ Digest
1994-2002

Other publications include fiction, poetry, and journalism.
1986 - Present

Excellence Award 2003-2004 Society of Technical Communications

Puget Sound Online Communication Competition

Tutorials and Training

Society for Technical Communication, Senior Member
International Society for Performance Improvement, Member
American Society for Training and Development, Member

SUMMARY of SKILLS:

Instructional Design

Learning Objectives ... Blended learning solutions ... Online curriculum development ... ILT development ... Syllabus conformance evaluations ... Competency analysis ... Distance learning activities ... Assessments ... Course planning ... Test methodology ... Metrics and evaluations ... Train-the-Trainer ... LMS / LCMS ... CTT+ Certified Technical Trainer ...

Technical Writing

Technical writing ... Systems design and management ... Single source documentation ... Editing ... Internet publication ... Sarbanes – Oxley documentation ... Online help systems ... Procedural references ... Localization ... Chicago Manual of Style … AP Style Book … Microsoft Manual of Style … Boeing Manual of Style … Other style references … Concordances …

Web Development and Graphics

Web site management ... HTML / SGML / XML / XHTML / ... Apache Web server ... Web site analysis ... W3C standards ... Web content development ... Configuration management ... Image manipulation ... Graphics optimization ...OutStart Evolution … Single Source Development ...

Computer O/S and Languages

Linux (Ubuntu / Red Hat / SuSE) ... UNIX (Solaris / HP-UX / SCO) ... X-Windows … Shell Scripts ... Microsoft Windows 10/8/7/2000/XP ... TCP/IP ... LaTex ... VMWare ... Totara ...

Tools

Microsoft Office Pro: Word, MS-Project, Excel, Access, Power Point, MS-Query, Outlook ... FrameMaker ... Structured FrameMaker (SGML / XML) ... Camtasia ... Kile .. LyX ... LaTex ... Open Office ... Dreamweaver ... HTML - Kit ... Articulate ... Search Maker Pro ... Photoshop ... Adobe Illustrator ... GIMP ... GNU Tools ... DocBook ...

Other

Project Management … Training Operations … Netscape ... Internet Explorer ... ISO Compliance ...

LNP Basics

XML and Content Reuse Systems for Instructional Design (available as dvi on request)

Product CBT Extract
Curriculum Map and Lesson Design
Facing Ethical Issues, an STC Book Project
NetShow Basics White Paper
Installation Checklist Example
Introduction to Asynchronous Transfer Mode

Excellent personal and professional references available upon request.