... friendly¹

The future will certainly bring successive versions of Word that integrate better and better into a unified content strategy.

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... employees²

Employees here means those employees who are using the content repository. This may include instructional designers, technical writers, marketing writers, programmers writing software specifications, and so forth.

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... employees³

Employees here means those employees who are using the content repository. This may include instructional designers, technical writers, marketing writers, programmers writing software specifications, and so forth.

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... results⁴

The cycle of what I call BSNT (Business Sucks No Training).. The series of steps goes as follows: bad economy, training cutbacks, service levels declining, customer dissatisfaction increasing, resulting in loss of business. At the end of this cycle the need for training is triggered. - Dolly Konzelmann, President, International Customer Service Association, Toronto November 2003

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... today⁵

Finance & Accounting Outsourcing Picks Up Speed as Suppliers Offer Wider Value By Beth Ellyn Rosenthal, Editor ©2004 Everest Partners LP - http://www.outsourcing-journal.com/feb2004-everest.html

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