Business A is an aerospace company with a very large and capable IT organization. It has a history of developing very complex, very customized solutions that meet exacting business and regulatory requirements.
When Business A went into the content management marketplace, they did extensive research of many different vendors with competing products. They had a tendency to "study a product to death." The IT and engineering organizations generated thousands of pages of conflicting and contradictory requirements, which no vendor was able to meet.
Business A purchased an off-the-shelf product whose vendor promised to customized to fit the needs of the enterprise. The IT organization fought the project tooth and nail from start to release. When eventually implemented, the system was largely ignored by many of the divisions of the organization, despite having been specifically tailored to meet their needs. The Director of information services and communication then used this software as a club to bring each of the disparate organizations into line - to streamline their procedures and to regularize their methods for producing documentation and training for each of their markets on 5 continents.
Though training productivity initially suffered, after all was said and done, the system achieved a 40% increase in training hours per designer. The resulting training was consistent, won numerous industry awards and was instrumental in creating a truly global training organization.