ROI by the Numbers

When looking at ROI and cost benefit analysis[2], it is important to remember that:

• Improving efficiency means achieving the same results with lower costs.
• Improving effectiveness means achieving better results with the same costs.
• It is possible to get better results with lower costs, and this is called improved productivity.

The following scenarios are examples of different ways organizations look at ROI of training and how a Unified Content Strategy (UCG) and the investment in an XML repository is justified.