Bibliography

1

Microsoft.
Content Management Server, Return On Investment Calculator.
http://www. microsoft.com/cmserver/evaluation/roicalculator.xls, 2003.

2

Jack Phillips.
Return on Investment in Training and Performance Improvement Programs.
Butterworth-Hienemann, ISBN 0-750676-019-0, 2003.

3

Celia Szelwach.
ROI for Training - It's Not Rocket Science.
http://www.creative-collaborations.com/ articles/ ROIforTrainingASTD7-03.pdf, ASTD, 2003.